Extras: Premier Pools and Spas offers plenty. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Nationwide: I thought, are you kidding me?" I sent a termination letter and still haven't heard back from them. At this point I would like my pool fixed! Design Your Pool REQUEST A FREE QUOTE About Premier The company is asking me for more money due to drainage. Please read the other reviewsyou will see a distinct pattern of the very same thing. ****No Response At all**** This is ONE example. How do you feel this experience could have been different? Can he perhaps provide a contract? Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Thanks Aric!!! About. BILD Industries consulting in which we offer small . Building a pool can add value to your home. Our roof is in need or replacing. Pools and spas have been hot-ticket items for the last couple of years. Wed like your honest feedback and want to hear about your issue(s). Request a FREE quote HERE or call us at (855) 212-2210. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Our content is intended to be used for general information purposes only. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. PPAS builds and services swimming pools and spas for homeowners across the country. This field is for validation purposes and should be left unchanged. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. We also have a issue with the pool overflow draining. We seek the pool. "[He said] it says you can't post reviews. I have sent emails text messages and phone calls. ", Kasey said the company repeatedly asked them to take down the review. How do I know I can trust these reviews about Premier Pools and Spas? According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . So, when youre ready to take the plunge, well be here. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. He helped us get exactly what we wanted while staying in our budget. Hello do you only do concrete or do you also do fiberglass? BBB Business Profiles may not be reproduced for sales or promotional purposes. Looking for pool financing? One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Work hard when they need to get a job done! 6. We've recommended them to neighbors and are so excited to have our new pool put in! On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. Who knows! So i believe that we are on the same path now. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Great experience with a great company. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. They did not come back to clean up any mess they had left. They have multiple customers unhappy and complaining. I am at my wit's end. Companies that violate the law can face fines. Copyright 2022 Consumers Unified LLC. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. 2018 CBS Broadcasting Inc. All Rights Reserved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Then it sat for three weeks with the rebar exposed and it rusted. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Now let's talk about the stagnant water that has algae and now mosquitos. March came and went, and again no contact. Remodeling: Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. The pool was to be complete April 2022. Ray ID: 7a19a06018f8aa15 I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. / CBS Texas. What is Mustard Algae & How Do I Remove It From My Pool. Accepted file types: jpg, gif, png, pdf, bmp, Max. They do not communicate and value customers. Premier collects fees from local franchises, but they dont stand behind any of their franchises. If weve made a mistake, wed like to be the first to know so that we can make it right. No one showed up and no contact from PPAS since then. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Unsubscribe easily. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Request a FREE quote HERE or call us at (855) 212-2210. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. We value your privacy. You do not have access to www.poolspanews.com. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. "And I worked as hard as I could for two years." When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Decided to cancel it. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? International Association of Better Business Bureaus. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." My pool was not set to the correct elevation of my existing patio or yard. Back Most Popular Projects. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". This profile has not been claimed by the company. The pool is still not complete as of now. Request a FREE quote HERE or call us at (855) 212-2210. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Thanks to the 99% who are enjoying their pools. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . We were beyond excited, especially when they showed up 2 days in a row!! The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. We just finished our pool with Premier and couldnt be happier! Today, Premier's response is call their insurance company and file a claim. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' A pool build is a very stressful situation to begin with. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Better communication. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Do Not USE This company to build your pool. Additions & Remodeling; . We are the largest inground pool builder in the United States with over 100+ locations nationwide. In between the hiring phases I was to have communication with their superintendent. Then the team will create a comprehensive design that is uniquely you. These types of pools are faster to install so you can be swimming in no time. This field is for validation purposes and should be left unchanged. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Get buying tips about Pool Companies delivered to your inbox. "So I put a picture [of a pool] on my computer," said Michael. We value your privacy. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. He represented the couple in that case; he's also helping the Corcorans. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Enjoy reading our tips and recommendations. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. I would use Premier again and am very pleased with our final product. Click HERE to watch our new show Passion For Splashin! Do not use a Premier Pools franchise to build your pool. Im very impressed with the work they did and the quality of our pool. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. That company, Prestigious Pets, lost in court. We've been waiting for this pool for over 6 months now. We are now sitting at day 10 with a completed pool but does it work? The couple says the pool has broken lights and faulty drains. For more information about reviews on ConsumerAffairs.com please visit our All Rights Reserved. "It's their customer service that harmed their business.". I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Premier Pools & Spas accepts credit cards. If you hire them have a lawyer on file to use because you will need them. Fast and easy online application. We don't just build pools, we change the way people live and entertain. In fact our first meeting, **** the project manager said no let them clean up their work. And then day 3 nothing! PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. PPAS does not stand behind the sub contractors that they hire. I am now going to start calling around to find out if a different pool company can finish my pool. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Dustin was our sales guy and he was great! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Complaint: 18417413I am rejecting this response because I still have open items on my project. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Premier Pools and Spas is a joke of a company. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Extras: Premier Pools and Spas offers plenty of. Obviously, this hasn't happened at all. Extras: Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. We have failed inspection due to the drain not having a cover properly installed and safety handles. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. Our team is ready to go and willing to assist you with your pool needs. Within two days our pool started to leak. file size: 10 MB. He was a pleasure to work with; and always honest and respectful. This is the worst company you could use to build your pool. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. Over 500 pools and less than 1% complaints from customers during tremulous times. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Building a pool can add value to your home. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Request a FREE quote HERE or call us at (855) 212-2210. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. It was AWFUL! Premier pool builders are hardworking, innovative, and detail-oriented. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. We only build gunite (concrete pools). Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. I'm tired of the excuses and I'm tired of waiting. 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